The purpose of this policy statement is to set out how Lifeline Options Community Interest Company will use any personal information you submit through our website: www.lifelineoptions.org.uk.
When you use our contact form, you will be asked to provide specific information such as your name, contact details and/or details of your enquiry. This information may be stored on computers or otherwise.
1. Information we collect
We may collect or obtain your information:
- When you provide it to us (for example by contacting us or completing a form);
- From your use of our website via cookies (such as browser type, operating system, and the domain name of your Internet service provider);
- We do not collect personally identifiable information about you unless you choose to fill out a form on the site or email us directly.
2. How we use your information
We use the information you submit to respond to your enquiry and, where relevant, to provide immigration, welfare or related support services.
Your information is never shared with any external organisation of any type, except where we are required to do so by law, regulation, or with your consent in order to progress your matter.
3. Data protection and casework records
Where we hold client files for immigration or asylum welfare casework, we keep those records under the guidelines of the Information Commissioner’s Office (ICO) for data protection and the Office of the Immigration Services Commissioner (OISC).
4. Cookies
A cookie is a piece of data stored on a user’s device containing information about the user. We may use analytics cookies to understand how visitors use our website and to improve the experience. You can enable or disable cookies by modifying the settings in your browser.
5. Your rights
You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we erase information in certain circumstances. You may also lodge a complaint with the Information Commissioner’s Office.
6. How to contact us
If you have questions about this Privacy Policy or how we handle personal information, please contact us at lifelineoptions@yahoo.co.uk or Lifeline Options CIC, Unit 746, The Big Peg, 120 Vyse Street, Hockley, Birmingham, B18 6NE.